01Get in Touch
General & sales — [email protected]
Technical support — [email protected]
Security reports — [email protected] (see Security)
Billing — [email protected]
Privacy & data requests — [email protected]
02Response Times
These are targets, not contractual guarantees, measured in business days (Monday to Friday). Security reports: acknowledged within 2 business days. Paid plans: first response within 1 business day. Free tier: best effort, typically within 3 business days.
03Before You Email Support
Most integration questions are answered in the documentation or the v2 API reference. If you are getting an unexpected response, include the full request URL with your key redacted, the HTTP status, and the X-Request-Id response header — that lets us find your exact request in our logs.
04Company
The KickoffAPI service is operated by Agora Partners LTD, a company registered in England and Wales, with its registered office at 128 City Road, London EC1V 2NX, United Kingdom.